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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teal Rihn

July 15, 2026

5  out of  5
rating by Teal Rihn
"Jamey was a pleasure to work with
Thank you"
We responded:
"Thank you so much for the 5 stars, Teal! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Richard Clark

July 15, 2026

5  out of  5
rating by Richard Clark
"Awesome service great people 👍"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Christina Eckhoff

July 14, 2026

5  out of  5
rating by Christina Eckhoff
"Thank you, Jenn for the awesome service and getting my policies taken care of for my house and car sale."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Wayne Britton’s team. "
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Sally Ciuzak

July 12, 2026

5  out of  5
rating by Sally Ciuzak
"I have been with State Farm Insurance since 1972. Wayne Britton has been my agent for the majority of those years. Each person in this office are knowledgeable, friendly and have bent over backwards to help out with any situation that I have presented to them. In my book, Wayne Britton and his office staff are top quality. Doesn't get better than this!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Debbie Paul

July 10, 2026

5  out of  5
rating by Debbie Paul
"Long time customer! Great service from Jamey!"
We responded:
"Thank you so much for the 5-stars, Debbie! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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James Knisley

July 10, 2026

5  out of  5
rating by James Knisley
"We have had our home insurance with them for 40 years and our auto insurance there for most of forty years. I have been to the office several times in the last few years for new vehicles and for help reducing the cost of my insurance. Jamey, Jenn and Laurie are quick to ask to serve me. They always have a smile and patience with my questions."
We responded:
"Thank you for the amazing review, James! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Adelina Niskanen

July 10, 2026

5  out of  5
rating by Adelina Niskanen
"Laurie at State Farm is amazing!"
We responded:
"Adelina, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Wayne Britton’s Team!"
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Anonymous

June 19, 2026

1  out of  5
rating by Anonymous
"I do not appreciate the way I was spoken to on the phone by Lori when asking a question. I get you probably speak to alot of angry people in regards to raising the rates, but I was not one of them and did not appreciate being spoken to so rudely. I have been with your company several years and never encountered such a rude person."
We responded:
"Anonymous, we regret that your experience with us here on State Farm Agent Wayne Britton’s Team was unsatisfactory. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. If you are willing, please give our Monroe office a call as we would appreciate further insight into the matter so that we may work to resolve any issues and improve the services we provide."
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Douglas Rupp

June 16, 2026

5  out of  5
rating by Douglas Rupp
"A special mention to Jamey Lease in Wayne Britton‘s office for providing the customized proof of liability insurance every year to the county and state. (If you're wondering why I have to do this every year, you will just have to keep wondering)."
We responded:
"Douglas, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Wayne Britton’s Team—we are always here to help!"
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Melinda Peeples

June 4, 2026

5  out of  5
rating by Melinda Peeples
"We were getting poor service from other insurance companies until we met Jamey. She's friendly, knowledgeable and very accessible."
We responded:
"Melinda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Wayne Britton’s Team!"
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michael armstrong

May 29, 2026

5  out of  5
rating by michael armstrong
"We had to have an emergency tow from the east side and Jamey went above and beyond to make sure that we were taken care of for reimbursement from the hefty expense. You are awesome Jamey!!"
We responded:
"Thank you so much for the wonderful review! We’re really glad Jamey was able to go above and beyond and help ensure you were taken care of, especially during an emergency situation. Your kind words mean a lot, and we appreciate the opportunity to support you—please don’t hesitate to reach out if you need anything in the future."
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Jake Hemming

May 29, 2026

5  out of  5
rating by Jake Hemming
"Fantastic experience working with Jamey: she is The reason I chose State Farm. Absolutely wonderful customer service and a great price. Will be adding new services in the future!"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Jamey’s customer service and the pricing helped you choose State Farm, and that you’re planning to add more services in the future. We truly appreciate your business and look forward to continuing to support you with your Commercial insurance needs."
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Jim Bagby

May 27, 2026

5  out of  5
rating by Jim Bagby
"I have been working with Wayne Britton since 1982. He has insured all of my autos and homes and rental homes for the last 44 years. Can’t say enough positive about him and State Farm insurance agency in general.

This week I got an opportunity to work with Jamie lease, who I understand may be taken over the agency when Wayne finally decides to retire. She was wonderful and pleasant to work with, just like her mentor Wayne!"
We responded:
"Thank you so much for taking the time to share your experience and such kind words. We’re truly grateful for the long-standing trust you’ve placed in Wayne and the State Farm team over the years.

It also means a lot to hear that you enjoyed working with Jamey Lease—she genuinely cares about providing the same level of service and support our customers have come to expect. We’re proud to have her on the team, and we’ll be sure to pass along your feedback.

Thanks again for your loyalty and for choosing our agency."
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corinne cox

May 21, 2026

5  out of  5
rating by corinne cox
"Jamey is the best!
Thanks for everything!"
We responded:
"Thank you for the amazing review, corinne! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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James Anderson

May 21, 2026

5  out of  5
rating by James Anderson
"State Farm has been more than excellent for me and my family and we have always appreciated everything they have done for us. We consider Jamie to be one of our family as she is always super sweet, answers all our needs and goes the extra mile to make sure we have the right coverage at the best price!"
We responded:
"Hello James, Thanks for the kind words! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!"
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Caleb Moles

May 20, 2026

5  out of  5
rating by Caleb Moles
"I worked with Jamey to obtain mortgage insurance. She was very responsive, professional, and friendly. I highly recommend Jamey and the Wayne Britton group"
We responded:
"Thanks so much for the amazing review, Caleb! We really appreciate your support here in Monroe . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Holly Lapole

May 14, 2026

5  out of  5
rating by Holly Lapole
"I have been with Wayne Britton/State Farm insurance for a long time. Jamey Lease And everyone there have always been extremely helpful with any questions I’ve had or adjustments I’ve needed to make. They have coached me to make sure I’m covered correctly and my claims have always been super easy and quick. In Monroe, I highly recommend these folks."
We responded:
"Thank you so much for your wonderful review and for being a long-time customer of Wayne Britton/State Farm Insurance. We truly appreciate your trust.

We’re glad to hear that Jamey Lease and the entire team have been extremely helpful—whether it’s answering questions, assisting with adjustments, or coaching you to make sure you’re covered correctly. It’s also great to know your claims have been quick and easy.

We’re honored to be recommended in Monroe and we’ll continue working hard to provide the support you deserve."
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mike herold

May 8, 2026

5  out of  5
rating by mike herold
"Been my insurance agency for many many years. Always the best pricing and service! Jamey and Laurie have been extremely helpful in assisting with anything I need help with. Cant recommend the Wayne Britton agency enough!!"
We responded:
"Thank you for your continued support and for sharing your experience with the Wayne Britton Agency. We truly appreciate being able to serve you for so many years. We’re glad to hear you’ve found our team to be helpful and that you’ve consistently received both great pricing and excellent service.

It’s wonderful to know that Jamey and Laurie have been there for you whenever you needed assistance—our team works hard to make sure clients feel taken care of.

We can’t thank you enough for recommending us!"
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Robin Salling

May 8, 2026

5  out of  5
rating by Robin Salling
"I have to tell you how lucky you are to have Jenn Resler as a representative of your office. She answers with a smile in her voice all the time. She is efficient, knowledgeable, and friendly. She is an asset to your company. Thank you!"
We responded:
"Thank you so much for sharing such kind feedback. We’re truly grateful to hear how much Jenn Resler’s service is appreciated. Her positive attitude, efficiency, and knowledge make a real difference, and we’re proud to have her representing our office.

Thanks again for your review—we really value your support."
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Gary Davis

May 5, 2026

5  out of  5
rating by Gary Davis
"They were the best polite and nice to work with and good prices. What else can you ask for?"
We responded:
"Thank you so much for the wonderful review! We’re so glad to hear you found our team polite, friendly, and easy to work with—and that you were also pleased with the pricing.

We truly appreciate your business and your kind words. If you ever need anything again, we’ll be here to help."
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Kaylen Scott

May 4, 2026

5  out of  5
rating by Kaylen Scott
"Jamey was so helpful in getting my insurance for my business. Immediately she responded with helpful and accurate information, as well as multiple quotes. I was so impressed with her attention to detail as well as how comprehensive the information was.
Thanks Jamey! You were the simplest part of starting my new chapter and I’m really appreciative."
We responded:
"Hi there,

Thank you so much for taking the time to leave this review! We’re thrilled to hear that you found the price great and that Jamey was able to make the process smooth and easy for you.

It means a lot that you appreciated her quick, accurate responses, the helpful quotes, and the attention to detail throughout your search for general liability insurance. We’re proud to have been part of such an exciting new chapter for you—thanks again, and we truly wish you all the best!
Team Britton"
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abishek prabahar

April 26, 2026

5  out of  5
rating by abishek prabahar
"Jenna Resler at Statefarm went above and beyond to help me out on a Friday afternoon for my auto insurance. My auto insurance was due up in a day and I scrambling to get a new one. Jenna quickly understood my situation and worked beyond her office timings to get me a quote, explain the clauses carefully and finally help me settle on the one that fits be best. This is my first time working with her and Statefarm and I was impressed by their customer service."
We responded:
"Hi! Thank you so much for the wonderful review. 😊 We’re really glad Jenn was able to help you on such short notice and get everything taken care of before your insurance was due. It means a lot that she took the time to walk you through the details and make sure you felt confident choosing the best option for you.

We’re excited to have you with State Farm, and if you ever need anything in the future, we’re always here! 🚗✨"
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Dannielle Martinez

April 24, 2026

5  out of  5
rating by Dannielle Martinez
"I would definitely recommend this insurance office. Laurie has the best customer service!!! she is willing to go above and beyond to help you as a customer."
We responded:
"Thank you so much for the fantastic review! 😊 We’re thrilled to hear you found great pricing and that Laurie delivered such excellent customer service.

It truly means a lot to know she went above and beyond to help you—our team loves making sure every customer feels taken care of. We really appreciate your recommendation, and we’re here for you anytime you need us! 🚗✨"
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Michael Parker

April 22, 2026

5  out of  5
rating by Michael Parker
"Jamey at Wayne Britton State Farm is very helpful."
We responded:
"Thank you so much for your review! 😊 We’re glad to hear Jamey at Wayne Britton State Farm has been so helpful.

We truly appreciate you choosing us, and we’re here whenever you need anything. 🚗✨"
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Michael

March 24, 2026

5  out of  5
rating by Michael
"I’ve been a long-term client with Wayne Britton and State Farm, and I can’t say enough good things about the service they’ve provided over the years. I especially wanted to compliment Jamey, who has been my primary contact for quite some time now.

She is always kind, professional, and incredibly prompt when it comes to addressing my needs or answering questions. It’s clear she genuinely cares about her clients and takes the time to make sure everything is handled the right way. Having someone so reliable and attentive makes a big difference, and I truly appreciate the level of service she consistently provides."
We responded:
"Thank you so much for your kind words and for being a valued client for so many years. We’re thrilled to hear that Jamey has consistently provided you with the attentive and professional service you deserve. Your trust means the world to us, and we’re grateful to have the opportunity to support you. Please don’t hesitate to reach out if there’s ever anything we can assist you with in the future!

"